Refund policy
At Przewalski, we make our products with care and aim to provide straightforward, reliable service. Please review our return and refund policy before placing your order.
Returns
We accept returns of unused items within 90 days of delivery.
To be eligible for a return, items must be:
• Not ridden in or otherwise used
• Unwashed
• In their original condition
• With original tags attached
• With the original packaging intact
Items marked as Final Sale are not eligible for the 90-day unused-item return and refund benefit. If an item is Final Sale, this will be clearly stated on the product page.
When Returns or Refunds Apply
The 90-day unused-item return and refund benefit may apply in the following cases, provided the return conditions above are met:
• You ordered the wrong size or color
• The item does not meet your expectations
• You received the wrong item
• The item has a workmanship or manufacturing issue
Items damaged due to improper use, normal wear and tear, washing mistakes, or accidental damage are not eligible for a refund under this policy. The separate first-ride benefit, quality guarantee, and crash replacement benefit below have their own eligibility conditions.
How to Start a Return
Before sending anything back, please contact our customer service team first. On business days, we provide an initial reply within 24 hours and a clear plan for handling your request within 48 hours. Weekends and public holidays are excluded.
Email: info@przewalski.com
Please include:
• Your order number
• The item you want to return
• The reason for return
• Photos, if the item is wrong or has a workmanship issue
Once your return request is reviewed, we will provide the next steps and return instructions.
Refunds
After we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Original shipping fees are non-refundable unless the return is caused by our mistake, such as sending the wrong item or a product workmanship issue.
Return Shipping Cost
Customers are responsible for return shipping costs for non-quality returns, unless a specific benefit below states otherwise.
We cover return shipping costs in the following cases:
• We sent the wrong item
• The item has a confirmed workmanship or manufacturing issue
For international orders, customers pay return shipping costs for non-quality returns. The first-ride benefit covers all products except items marked as Final Sale in all countries we ship to. The 45-day first-order size-exchange benefit also covers all products except items marked as Final Sale, but is limited to the contiguous United States. These specific benefits are exceptions to our general exchange rule.
Exchanges
Except for eligible exchanges under the first-order size-exchange and first-ride benefits for non-Final Sale products, or replacements under the quality guarantee below, we do not offer direct exchanges.
For other size or color changes, please return the original item under the applicable return conditions and place a new order.
First Order Size Exchange for All Non Final Sale Products
For your first website order delivered to the contiguous United States, you may request one size exchange within 45 days of delivery. This benefit covers all products except items marked as Final Sale and is limited to one exchange per customer for that first order. The item may be tried on for fit but must not have been ridden in or washed. You pay the return shipping cost; we cover standard shipping of the replacement size to you.
30 Day First Ride Benefit for All Non Final Sale Products
On your first website purchase, all products except items marked as Final Sale are eligible for our 30-day first-ride benefit. If an item still feels clearly unsuitable after one short test ride, contact us within 30 days of delivery. You may choose one size exchange or store credit equal to the amount paid for the item. This benefit is available once per customer in all countries we ship to. The item must be clean. You pay the return shipping cost; if you choose an exchange, we cover standard shipping of the replacement size. This benefit does not provide a cash refund.
180 Day Quality Guarantee for All Styles
All styles purchased from our website are covered for 180 days from the date each item is first delivered under its original purchase order. If abnormal workmanship issues occur in the seams, bib straps, chamois attachment, or leg openings, we may arrange a repair, replacement, or store credit equal to the amount paid for the affected item after reviewing the issue. Normal wear and tear, incorrect washing or care, and accidental damage are not covered by this quality guarantee.
Crash Replacement
If an original Przewalski item purchased directly from us is damaged in a cycling accident occurring within 12 months of purchase, you may apply for 30% off a replacement purchase. Contact us within 30 days of the accident with your order number, damage photos, and a brief description of what happened. This benefit is available once per damaged item. See our Crash Replacement Policy for details.
Second Purchase Discount for All Styles
If you have kept your first website order without returning it, you are eligible for 15% off your second website purchase across all styles.
To receive your exclusive discount code, please contact our customer service team at info@przewalski.com before placing your second order.
There is no deadline for using this benefit after your first order has been delivered. The discount may be used once and cannot be combined with other discounts.
Your Statutory Rights
These benefits are in addition to any rights you may have under applicable consumer law and do not limit those rights.