Eligibility & conditions
90-day unused returns: Within 90 days of delivery. Items must be unused, unwashed, in original condition, with original tags and intact packaging. Final Sale items excluded. Customers pay non-quality return shipping; we cover returns for confirmed workmanship issues or incorrect items.
45-day first-order size exchange: First website order only, within 45 days of delivery. Available once per customer in the contiguous United States. Items may be tried on but must not have been ridden in or washed. Final Sale items excluded.
30-day first-ride benefit: First website purchase only, within 30 days of delivery, once per customer in all countries we ship to. After one short test ride, eligible clean items may be exchanged for another size or returned for store credit equal to the amount paid. No cash refund. Final Sale items excluded.
For eligible first-order size exchanges and first-ride exchanges, you pay return shipping; we cover standard shipping of the replacement size.
180-day quality guarantee: All website styles are covered from original delivery for abnormal workmanship issues in seams, bib straps, chamois attachment or leg openings. Following review, we may offer repair, replacement or store credit equal to the amount paid. Normal wear, incorrect care and accidental damage excluded.
Crash replacement: Original products purchased directly from us qualify for 30% off a replacement purchase if damaged in a cycling accident within 12 months of purchase. Contact us within 30 days of the accident with your order number, damage photos and accident details. Once per damaged item.
Second order: 15% off. Keep your first website order without returning it to qualify. Contact info@przewalski.com before placing your second order to receive your exclusive discount code. No deadline after first-order delivery. Valid once across all styles; cannot be combined with other discounts.