FAQ

Orders can be canceled before shipment. Once the order has been shipped, cancellation is no longer possible as the package is already on its way.

Email us at info@przewalski.com with any questions, concerns, or feedback. On business days, we provide an initial reply within 24 hours and a clear plan for handling your request within 48 hours. Weekends and public holidays are excluded.

All orders are shipped from our partner logistics hubs.

Unfortunately, we’re unable to update the shipping address after your order has been placed.

You can find our size chart on the product page. We’ve also created a fit gallery to help you choose your perfect size. If you need any extra help, just email us at info@przewalski.com, we’re happy to assist!

 A tracking link will be automatically sent to you via email once your order has left our warehouse. If you haven’t received it, please check your spam folder or contact us at info@przewalski.com.

We currently ship to the United States, Canada, Mexico, Germany, France, Spain, and Italy. To enquire about shipping to a different destination, please contact us.

We aim to pack and ship all orders within 1–2 business days, depending on product availability. Orders placed on weekends or holidays will be processed on the next business day. Please note that business days refer to Monday through Friday, excluding holidays. During peak sale periods or holidays, processing times may be slightly longer.

There’s a chance that the missing item(s) were out of stock when your order was processed. Please contact our customer service team at info@przewalski.com for further assistance.

FedEx Ground Economy and FedEx Ground Economy (Pro) can deliver to PO Boxes and APO/FPO/DPO addresses. However, we’re unable to ship to these addresses using USPS、GOFO、UPS and FEDEX.

Unused items may be returned within 90 days of delivery. They must not have been ridden in or washed, must be in their original condition, and must have original tags and intact packaging. Final Sale items are excluded from this unused-item return benefit. Contact info@przewalski.com before sending anything back. For non-quality returns, you pay the return shipping cost. Separate conditions apply to the first-ride benefit for non-Final Sale products and quality claims; see our Refund Policy.

If approved, your refund will be issued to your original payment method within 5–10 business days.

For your first website order delivered to the contiguous United States, you may request one size exchange within 45 days of delivery. This benefit covers all products except items marked as Final Sale and is limited to one exchange per customer for that first order. The item may be tried on for fit but must not have been ridden in or washed. You pay the return shipping cost; we cover standard shipping of the replacement size to you. Other size or color changes require a return and a new order unless another specific benefit applies.

On your first website purchase, all products except items marked as Final Sale are eligible for our 30-day first-ride benefit. If an item still feels clearly unsuitable after one short test ride, contact us within 30 days of delivery. You may choose one size exchange or store credit equal to the amount paid for the item. This benefit is available once per customer in all countries we ship to. The item must be clean. You pay the return shipping cost; if you choose an exchange, we cover standard shipping of the replacement size. This benefit does not provide a cash refund.

All styles purchased from our website are covered for 180 days from the date each item is first delivered under its original purchase order. If abnormal workmanship issues occur in the seams, bib straps, chamois attachment, or leg openings, we may arrange a repair, replacement, or store credit equal to the amount paid for the affected item after reviewing the issue. Normal wear and tear, incorrect washing or care, and accidental damage are not covered by this quality guarantee.

For an original Przewalski item purchased directly from us, we offer 30% off a replacement purchase if a cycling accident occurs within 12 months of purchase. Apply within 30 days of the accident with your order number, damage photos, and an incident description. This benefit is available once per damaged item. See our Crash Replacement Policy.

If you have kept your first website order without returning it, you are eligible for 15% off your second website purchase across all styles.

To receive your exclusive discount code, please contact our customer service team at info@przewalski.com before placing your second order.

There is no deadline for using this benefit after your first order has been delivered. The discount may be used once and cannot be combined with other discounts.